Privacy Policy

The Recovery Dept.™ is a brand operated by Reni Brands Pty Ltd (ABN 123 456 789), based in Epping, Victoria, Australia. We manufacture and supply topical recovery products for personal use.

This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

For privacy enquiries, contact us at: [email protected]

We collect personal information when you:

• Place an order — name, email, delivery address, phone number, and payment details (processed securely by our payment provider; we do not store card numbers)
• Subscribe to our email list — email address only
• Submit a contact or wholesale enquiry — name, email, and message content
• Browse our website — IP address, browser type, pages visited, and time on site (via analytics tools)

We do not collect sensitive information (as defined under the APPs) such as health records, racial or ethnic origin, or financial information beyond what is required to process a transaction.

We use your personal information to:

• Process and fulfil your orders
• Send order confirmations, shipping updates, and receipts
• Respond to your enquiries
• Send marketing emails if you have subscribed (you can unsubscribe at any time)
• Improve our website and product range based on usage data
• Comply with legal obligations

We will not use your information for any purpose that is incompatible with the reason it was collected without your consent.

We may share your personal information with:

• Shipping carriers (e.g. Australia Post, CouriersPlease) — to deliver your order
• Payment processors (e.g. Stripe) — to process transactions securely
• Email marketing platforms (e.g. Klaviyo) — if you have subscribed to our list
• Analytics providers — to understand website usage (data is anonymised where possible)

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We do not disclose your information to overseas recipients unless required to fulfil your order (e.g. international shipping).

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses HTTPS encryption. Payment information is processed by PCI-DSS compliant payment providers and is never stored on our servers.

No method of transmission over the internet is 100% secure. If you believe your information has been compromised, contact us immediately at [email protected].

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

To exercise any of these rights, email [email protected]. We will respond within 30 days.

Our website uses cookies and similar tracking technologies to understand how visitors use the site. This includes anonymised data on pages visited, time on site, and browser type. We use Umami Analytics, which is privacy-focused and does not use third-party cookies or sell data.

You can disable cookies in your browser settings. This may affect some website functionality.

If you subscribe to our email list, you consent to receiving marketing communications from The Recovery Dept.™ in accordance with the Spam Act 2003 (Cth). Every marketing email includes an unsubscribe link. You can also unsubscribe by emailing [email protected].

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

For any privacy-related questions or complaints, contact us at: